Scheduling & Appointment Policy

All HolistiCare self-pay wellness and telehealth services are provided by licensed clinical professionals and are subject to individual eligibility, clinical appropriateness, and provider discretion.

Payment & Cancellations
Appointments and services are self-pay and non-refundable. Payment may be required at the time of scheduling to reserve your appointment. Missed appointments, late cancellations, or services that cannot be completed because required patient information was not provided may be subject to HolistiCare's scheduling and cancellation policies.

IV Wellness & Hydration
IV Wellness appointments are subject to provider review and medical clearance. When booking online, patients may reserve the $99 LR/NS Hydration service, which serves as our base hydration option. Additional IV wellness options, nutrients, medications, or upgrades may be selected or recommended when medically appropriate.

New IV wellness patients require provider review and medical clearance prior to treatment. On the day of your appointment, clinical staff will complete an assessment to confirm that treatment remains appropriate. Treatment may be modified, postponed, or declined when clinically indicated.

Wellness & Telehealth Services
HolistiCare offers self-pay telehealth services including wellness consultations, acute-care visits, Delaware window tint medical-waiver evaluations, and medical marijuana certification evaluations. Scheduling an appointment does not guarantee that a certification, waiver, prescription, medication, or other requested service will be medically appropriate or approved.

When treatment or certification requires additional evaluation, documentation, testing, or follow-up, your provider will discuss those requirements with you.

Psychiatric Telehealth Services
Psychiatric services begin with a comprehensive telehealth evaluation. Your provider will review your symptoms, relevant medical and mental-health history, current medications, previous treatment, and individual concerns before developing an appropriate treatment plan.

Medication management is provided when clinically appropriate. Follow-up frequency is based on individual clinical needs, treatment response, medication monitoring requirements, and provider recommendations. Established patients may be scheduled for standard or brief psychiatric follow-up visits when appropriate.

Prescriptions & Treatment Recommendations
An appointment does not guarantee a prescription, medication change, certification, medical waiver, IV treatment, or other requested intervention. All clinical decisions are made by the treating provider based on the information available at the time of the visit and applicable standards of care.

Telehealth Appointments
Patients are responsible for being available at the scheduled appointment time and for providing accurate contact, health, medication, and pharmacy information. Some conditions cannot be appropriately evaluated or treated through telehealth. When necessary, patients may be advised to obtain an in-person evaluation or a higher level of care.

Scheduling
Please select the appointment type that most closely matches the service you need. If you are unsure which service to schedule, contact HolistiCare before booking.

By scheduling a HolistiCare appointment, you acknowledge that you have reviewed and agree to the applicable scheduling, payment, cancellation, and clinical eligibility requirements.